All domestic and international orders will be shipped by USPS from Chicago, IL or Denver, CO. Your order will be processed immediately and typically take 10-15 business days to be shipped out. However, some orders may take up to 30 days to be shipped due to demand and construction of hand made pieces. Orders will be shipped in the order they were received - pending availability and credit card verification. You will receive an email notification when your order ships with tracking information. If you do not receive a shipping confirmation email within 15 business days, please contact email@example.com so we can provide you an update.
Made to order, therefore are custom pieces; All sales are final. Please note - each house slide is individually crafted. Every cowhide is unique. There will certainly be variations in pattern, texture, color and/or markings from the images referenced. Scratches, branding, and divots may be seen in original leathers. These slight imperfections are what make these pieces unique and one of-a-kind. We ask that you embrace your pieces and make them your own!
In the event you were sent the incorrect item, contact us at firstname.lastname@example.org within 48 hours of receipt. If 48 hours have passed since your goods were received, unfortunately, we cannot offer you a refund or exchange.